Moments of Truth By Jan Carlzon, Tom Peters

Moments of Truth\nby Jan Carlzon\nPaperback\nEnglish\n\nDelivery\nUsually delivered in 6\u20137 working days.\n\nBrand new copy from BookCurl \u2013 the UK independent online bookseller.\n\n------------------------------\nBook details\n------------------------------\nAuthor: Jan Carlzon\nTitle: Moments of Truth\nFormat: Paperback\nLanguage: English\nTopic: Management: leadership and motivation\nPublisher: HarperCollins\nPublication year: 2001\nEdition: New edition\nISBN-13: 9780060915803\nISBN-10: 0060915803\n\n------------------------------\nDescription\n------------------------------\nThe president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.\n\nThe president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal di.