Quality and the Academic Library Atkinson Paperback Chandos Publishing

Quality and the Academic LibraryReviewing, Assessing and Enhancing Service Provision\nAuthor(s): Jeremy Atkinson\nFormat: Paperback\nPublisher: Elsevier Science Publishing Co Inc, United States\nImprint: Elsevier Science Publishing Co Inc\nISBN-13: 9780128021057, 978-0128021057\nSynopsis\nQuality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on.