When Consumers Complain by Arthur Best HARDBACK 9780231051248

Columbia University Press

When Consumers Complain\nby Arthur Best\nHardback\nEnglish\n\nBrand new copy from BookCurl \u2013 the UK independent online bookseller.\n\n------------------------------\nBook details\n------------------------------\nAuthor: Arthur Best\nTitle: When Consumers Complain\nFormat: Hardback\nLanguage: English\nTopic: Consumerism\nPublisher: Columbia University Press\nPublication year: 1981\nISBN-13: 9780231051248\nISBN-10: 0231051247\nRRP: \u00A3100.00\n\n------------------------------\nDescription\n------------------------------\nThis book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class of consumers informed of defective products. Best calls for improvements that can make businesses more accountable, including mediation, arbitratio.