Freedom Within a Framework: Hearing the Voice o, Cafaro Hardcover..

Taylor & Francis

Freedom Within a FrameworkHearing the Voice of the Customer on the Factory Floor\nAuthor(s): Paul Cafaro\nFormat: Hardback\nPublisher: Taylor & Francis Ltd, United Kingdom\nImprint: CRC Press\nISBN-13: 9780367085773, 978-0367085773\nSynopsis\nFreedom Within a Framework: Hearing the Voice of the Customer on the Factory Floor [tel], K[tel]\n\nShelving Guide: Business and Management/Customer Satisfaction/Quality\n\nThis book shows you how to harmonize three business functions to address customer needs by using a novel approach that combines Design for Six Sigma (DFSS) and Continuous Improvement tools. The DFSS tool used is the Quality Function Deployment (QFD) process, which is also known as the House of Quality (HOQ). Although these are techniques reserved for the design of new products, the book illustrates how the HOQ helps translate exactly what customers specifically find important about your products. In addition, if customers are experiencing issues with that product, it help.