Lean Six Sigma Secrets for the CIO - 9780367385170

CRC Press

Lean Six Sigma Secrets for the CIOAuthor(s): William Bentley, Peter T. Davis\nFormat: Paperback\nPublisher: Taylor & Francis Ltd, United Kingdom\nImprint: CRC Press\nISBN-13: 9780367385170, 978-0367385170\nSynopsis\nGoing beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigmas rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance, productivity, and securityas much as it is about cutting costs. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations.\n\nThis complete resource for CIOs and IT managers provides effective strategies to address the human element that is so fundamental to success and.