Operational Excellence Breakthrough Strategies for by James Martin HARDBACK

Name: Operational Excellence Breakthrough Strategies for by James Martin HARDBACK
Brand: James Martin

James Martin

Operational ExcellenceBreakthrough Strategies for Improving Customer Experience and Productivity\nAuthor(s): James Martin\nFormat: Hardback\nPublisher: Taylor & Francis Ltd, United Kingdom\nImprint: CRC Press\nISBN-13: 9780367491734, 978-0367491734\nSynopsis\nOperational Excellence, Second Edition Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge tools, methods, and concepts to provide process improvement experts a reference to improve their organizations quality, productivity, and customer service operations. Its major topics include alignment of strategy to the design of supporting systems to meet customer expectations, manage capacity, and improve performance. It provides a concise and practical reference for operational excellence. Its fourteen chapters lead a reader through the latest tools, methods, and concepts currently used to capture \""voice of\"" customers, partners, and other stakeholders, new strategies for the ap.