Total Quality Management in Higher Education

Name: Total Quality Management in Higher Education
Brand: Taylor & Francis

Taylor & Francis

Total Quality Management in Higher EducationStudy of Engineering Institutions\nAuthor(s): Sayeda Begum, Chandrasekharan Rajendran, Prakash Sai L., K. Ganesh, Sanjay Mohapatra\nFormat: Hardback\nPublisher: Taylor & Francis Ltd, United Kingdom\nImprint: Routledge India\nISBN-13: 9780367641672, 978-0367641672\nSynopsis\nThis book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspectives of the engineering faculty, students, and alumni. It identifies the critical dimensions to measure the performance of TQM.\n\nThis volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services being provided to major stakeholders like the faculty, the students, and the alumni. It highlights the significance of TQM in creating success stories while discussing the importance of improved productivity and quality in higher educati.