How to Deal with Difficult Customers - 9780470045473

How to Deal with Difficult Customers10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent\nAuthor(s): Dave Anderson\nFormat: Hardback\nPublisher: John Wiley & Sons Inc, United States\nImprint: John Wiley & Sons Inc\nISBN-13: 9780470045473, 978-0470045473\nSynopsis\nPraise for How to Deal with Difficult Customers\n \n \""The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective.\""\n --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida\n \""Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process.\""\n --Mike Roscoe, Editor in Chief, Dealer Magazine\n \""I could not put this book!