Service Systems Management and Engineering by Ching M. Chang - 9780470423325

Service Systems Management and EngineeringCreating Strategic Differentiation and Operational Excellence\nAuthor(s): Ching M. Chang\nFormat: Hardback\nPublisher: John Wiley & Sons Inc, United States\nImprint: John Wiley & Sons Inc\nISBN-13: 9780470423325, 978-0470423325\nSynopsis\nThe ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the [url] workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides:\nBroad-based concepts, skills, and capabilities in twelve categories, which form th.