Developing Your Conflict Competence – A Hands–On Guide for Leaders Managers Fac…

Developing Your Conflict Competence\nby Craig E. Runde\nHardback\nEnglish\n\nBrand new copy from BookCurl \u2013 the UK independent online bookseller.\n\n------------------------------\nBook details\n------------------------------\nAuthor: Craig E. Runde\nTitle: Developing Your Conflict Competence\nFormat: Hardback\nLanguage: English\nTopic: Management and management techniques\nPublisher: Wiley\nPublication year: 2010\nISBN-13: 9780470505465\nISBN-10: 047050546X\n\n------------------------------\nDescription\n------------------------------\nA practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing org.