Business Process Outsourcing - 9780471655770

Business Process OutsourcingThe Competitive Advantage\nAuthor(s): Rick L. Click, Thomas N. Duening\nFormat: Hardback\nPublisher: John Wiley & Sons Inc, United States\nImprint: John Wiley & Sons Inc\nISBN-13: 9780471655770, 978-0471655770\nSynopsis\nBusiness Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage.\n This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.\n * Discusses both the how and why of business process outsourcing with a straightforward \""how to\"" approach.\n *.