Process Management to Quality Improvement – The way to Design, Document, & Re–E…

Process Management to Quality ImprovementThe Way to Design, Document and Re-engineer Business Systems\nAuthor(s): Gary Born\nFormat: Hardback\nPublisher: John Wiley & Sons Inc, United States\nImprint: John Wiley & Sons Inc\nISBN-13: 9780471942832, 978-0471942832\nSynopsis\nProcess Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular manageme.