Service Orientation: Winning Strategies and Best Practices,Paul

Paul Allen

Service OrientationWinning Strategies and Best Practices\nAuthor(s): Paul Allen, Sam Higgins, Paul McRae, Hermann Schlamann\nFormat: Hardback\nPublisher: Cambridge University Press, United Kingdom\nImprint: Cambridge University Press\nISBN-13: 9780521843362, 978-0521843362\nSynopsis\nCompanies face major challenges as they seek to flourish in competitive global markets, fuelled by developments in technology, from the Internet to grid computing and Web services. In this environment, service orientation - aligning business processes to the changing demands of customers - is emerging as a highly effective approach to increasing efficiency. In this book, Paul Allen provides an accessible guide to service orientation, showing how it works and highlighting the benefits it can deliver. The book provides an integrated approach: after covering the basics of service orientation, he discusses key issues such as business agility, designing quality-of-service infrastructure, implementing service-.