How to Manage Difficult People: Proven strategies for dealing w .9780716023982

How to Manage Difficult PeopleProven Strategies for Dealing with Challenging Behaviour at Work\nAuthor(s): Alan Fairweather\nFormat: Paperback\nPublisher: Little, Brown Book Group, United Kingdom\nImprint: How To Books Ltd\nISBN-13: 9780716023982, 978-0716023982\nSynopsis\nDealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:\n\n- Defuse and deal with difficult customers, both on the phone and face to face;\n- Manage problems with colleagues in the workplace, including a manipulative boss;\n- Handle difficult day-to-day interactions with any people we come into contact anywhere;\n- Identify and manage behaviours which can turn a person into a problem;Improve necessary\nlistening and communication skills;\n- Increase self confidence and develop rapport building skills. \n\nThis book contains some proven techniques for managing yourself as well as managing .