The Telephone Interviewer′s Handbook – How to Conduct Standardized Conversation…
The Telephone Interviewers Handbook\nby Patricia A. Gwartney\nPaperback\nEnglish\n\nBrand new copy from BookCurl \u2013 the UK independent online bookseller.\n\n------------------------------\nBook details\n------------------------------\nAuthor: Patricia A. Gwartney\nTitle: The Telephone Interviewers Handbook\nFormat: Paperback\nLanguage: English\nTopic: Personnel and human resources management\nPublisher: Wiley\nPublication year: 2007\nISBN-13: 9780787986384\nISBN-10: 0787986380\n\n------------------------------\nDescription\n------------------------------\nSurvey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today's challenging survey environment.\n David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the.
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