Disintegrating Democracy at Work - 9780801450471

Disintegrating Democracy at WorkLabor Unions and the Future of Good Jobs in the Service Economy\nAuthor(s): Virginia Doellgast\nFormat: Hardback\nPublisher: Cornell University Press, United States\nImprint: ILR Press\nISBN-13: 9780801450471, 978-0801450471\nSynopsis\nThe shift from manufacturing- to service-based economies has often been accompanied by the expansion of low-wage and insecure employment. Many consider the effects of this shift inevitable. In Disintegrating Democracy at Work, Virginia Doellgast contends that high pay and good working conditions are possible even for marginal service jobs. This outcome, however, depends on strong unions and encompassing collective bargaining institutions, which are necessary to give workers a voice in the decisions that affect the design of their jobs and the distribution of productivity gains. \n\n Doellgast's conclusions are based on a comparative study of the changes that occurred in the organization of call center jobs in the United .