Coaching Knock Your Socks Off Service (Knock your socks off seri

Coaching Knock Your Socks Off ServiceAuthor(s): Ron Zemke, Kristin Anderson\nFormat: Paperback\nPublisher: HarperCollins Focus, United States\nImprint: Amacom\nISBN-13: 9780814479353, 978-0814479353\nSynopsis\nAuthors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.\n\nKnock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:\n\nhelp frontline employees hone their skills,\nmaintain the motivation to perform,\nand meet new situations head-on.\n\nThe authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.\n\nYou will learn the most important new skill? teaching employees to be peer coac.