Design Strategies in Public Services by Maria Cucciniello PAPERBACK
Cambridge University Press
Design Strategies in Public ServicesAuthor(s): Maria Cucciniello, Greta Nasi, Gregory Porumbescu, Rosanna Tarricone\nFormat: Paperback\nPublisher: Cambridge University Press, United Kingdom\nImprint: Cambridge University Press\nISBN-13: 9781009451727, 978-1009451727\nSynopsis\nThis Element explores the transformative impact of integrating service design principles into public management and administration, championing a user-centred approach and co-design methodology. By reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embracing co-design and digital technologies, advancing a citizen-centred strategy for public service design. This approach prioritizes value creation and responsiveness, highlighting the importance of involving users and providers in the development of services that meet c.
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