Consumer Behaviour in Hospitality and Tourism - 9781032019345

Taylor & Francis

Consumer Behaviour in Hospitality and TourismAuthor(s): Saurabh Kumar Dixit, Kuan-Huei Lee, Poh Theng Loo\nFormat: Hardback\nPublisher: Taylor & Francis Ltd, United Kingdom\nImprint: Routledge\nISBN-13: 9781032019345, 978-1032019345\nSynopsis\nConsumer behaviour includes individual decision-making (IDM). IDM has implications in customer satisfaction, loyalty, and other behavioural intentions toward the organisations products and services. Consumer Behaviour in Hospitality and Tourism targets to study consumers and tourists in different leisure and touristic places such as hotels, convention centres, amusement parks, national parks, and the transportation sector. \n\nThe aim of this book is to provide a broad view of novel topics and presents the current scenario in the hospitality and business arena. This edited volume has seven chapters and each chapter addresses varied themes relating to consumer behaviour, ranging from sustainable tourism, environmental issues, and green touri.