Difficult Conversations in Education, Health and Social Care ... - 9781032559858

Difficult Conversations in Education, Health and Social CareHow to Talk About What Really Matters and What to Do When it All Goes Wrong\nAuthor(s): Becky Edwards, Chris Smethurst\nFormat: Hardback\nPublisher: Taylor & Francis Ltd, United Kingdom\nImprint: Routledge\nISBN-13: 9781032559858, 978-1032559858\nSynopsis\nThis accessible guide combines evidence-based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations.\n\nThe book delves into what it means to be an effective and confident communicator, before addressing how to approach those often-avoided difficult conversations. Key features include:\n\nStrategies for tackling tough topics, from handling emotional outbursts to addressing both conscious and unconscious reactions\nApproaches for discussing sensitive issues like trauma, sexuality, gender, race, and serious concerns\nEngaging case studies, scenarios, activities, and top tips to support discuss.