Selling in Customer Service by Leon Cai (Paperback Book)
Taylor & Francis Ltd
\""Service\"" in this book refers to the behaviors and actions of serving customers. \""Selling\"" in this book refers to the behaviors and actions of selling products to customers. Hence, this book is completely different from other books on these subjects\u0097Despite the fact that there are many books on service improvement and many related to selling skills worldwide, there are few books on how service and selling are integrated and coordinated. Primarily, it focuses on the interaction and transition between \""the behavior of service\"" and \""the behavior of selling\"" by sharing methods and skills of how those two are interrelated. \nThis book provides many helpful guidelines and solutions for turning customers\u0092 satisfaction with service into growth in sales. Through many refreshing ideas, the author\n\nSelling in Customer Service\nIntegrating and Coordinating Service and Selling\nFree UK delivery on this item.\n\nThis brand new item is available with free UK delivery using Royal;
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