The Law of Consumer Redress in an Evolving Digital Market by ... - 9781107079007
The Law of Consumer Redress in an Evolving Digital MarketUpgrading from Alternative to Online Dispute Resolution\nAuthor(s): Pablo Corts\nFormat: Hardback\nPublisher: Cambridge University Press, United Kingdom\nImprint: Cambridge University Press\nISBN-13: 9781107079007, 978-1107079007\nSynopsis\nThis book advances the emergence of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts. Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems. It proposes a more efficient rationalisation of certi.
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