Behavioral Public Performance - 9781108708074

Behavioral Public PerformanceHow People Make Sense of Government Metrics\nAuthor(s): Oliver James, Asmus Leth Olsen, Donald P. Moynihan, Gregg G. Van Ryzin\nFormat: Paperback\nPublisher: Cambridge University Press, United Kingdom\nImprint: Cambridge University Press\nISBN-13: 9781108708074, 978-1108708074\nSynopsis\nA revolution in the measurement and reporting of government performance through the use of published metrics, rankings and reports has swept the globe at all levels of government. Performance metrics now inform important decisions by politicians, public managers and citizens. However, this performance movement has neglected a second revolution in behavioral science that has revealed cognitive limitations and biases in people's identification, perception, understanding and use of information. This Element introduces a new approach - behavioral public performance - that connects these two revolutions. Drawing especially on evidence from experiments, this approach examines t.