Communication for Constructive Workplace Conflict Jameson Paperback

Communication for Constructive Workplace ConflictAuthor(s): Jessica Katz Jameson\nFormat: Paperback\nPublisher: John Wiley and Sons Ltd, United Kingdom\nImprint: Wiley-Blackwell\nISBN-13: 9781119671565, 978-1119671565\nSynopsis\nRecipient of the NCA Organizational Communication Division's Outstanding Textbook Award 2023\n\nA unique textbook for students or professionals across a range of disciplines offering a novel approach to conflict communication\n\n Communication for Constructive Workplace Conflict describes how daily human behavior and communication can contribute to collaborative conflict management in any organization. Using the LEARN (Listening, Engaging, Acknowledging, Rapport, and Nurturing) communication framework, this practical textbook explains, analyzes, and critiques a range of individual responses to workplace friction, offers evidence-based communication strategies for effectively managing conflicts, and promotes a philosophy that builds an environment that invites.