Knowledge, Service, Tourism & Hospitality

CRC Press

This proceedings volume contains papers presented at the 2015 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2015), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.\n > Education & social behaviour: ESL Teachers' knowledge on learner autonomy; Mother tongue education and ethnic identity of Malaysian Chinese secondary school students; The acquisitions of knowledge in Chinese classical literature and academic achievement among the secondary schools' students; Implementation of the LINUS program in Malaysian primary schools; Librarians' knowledge sharing behaviour; Cross-racial supervision: Case conceptualization of supervisee-supervisor relationship; Self-reflection: Self-assessment of supervision relatm