Fasten Your Seatbelt: The Passenger is Flying the Plane, Taneja 97811383 PB..

Taylor & Francis Ltd

Fasten Your Seatbelt: The Passenger is Flying the Plane is the fourth in a series written at the encouragement of practitioners in the global airline industry. Core customers are beginning to seize control of the direction of the industry from airline management. Customers are doing so due to deep dissatisfaction with what is being offered by traditional carriers across all areas, including network, product, price, customer service and the distribution system.\nNew airlines have clearly focused business designs with the discipline to reject non-valued products or services. In the US, new airlines score higher in customer satisfaction, offering lower fares and making larger operating profits.\nThis book is about customer behaviour and how to address it. It provides detailed but\n\nFasten Your Seatbelt: The Passenger is Flying the Plane\n\nFree UK delivery on this item.\n\nThis brand new item is available with free UK delivery using Royal Mail tracked services.\n\nPlease note that th;