Co-Ed Understanding Business Processes - 2nd Edition

Taylor & Francis

First published in 2004. Routledge is an imprint of Taylor and Francis, an informa company. > List of figures, List of tables, Acknowledgements, INTRODUCTION, SECTION 1: BUSINESS PROCESSES, SECTION 2: BUSINESS PROCESSES AND ORGANISATIONAL SUCCESS, SECTION 3: CUSTOMER PROCESSING, SECTION 4: MATERIALS PROCESSING, SECTION 5: BUSINESS PROCESS MANAGEMENT, Index