Designing the Best Call Center for Your Business - 2nd Edition

Name: Designing the Best Call Center for Your Business - 2nd Edition
Brand: CRC Press

CRC Press

Examines various aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups. > \nDesigning the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups. > Preface Chapter 1: What Are Call Centres? Chapter 2: Call Center Downsides Chapter 3 Planning a Call Center Chapter 4: Self-Service Chapter 5: Home Working Chapter 6: Outsourcing Enabling Offshoring and Nearshoring Chapter 7: Site Selection Chapter 8: Onshoring, Nearshoring. and Offshoring Chapter 9: Serving Hispanics Chapter 10: Foreign Markets Chapter 11: Property Recruiting Channels Chapter 12: Design, Chapter 14: Training Chapter 13: Staffing your Call Centre Chapter 15: Management Ergonomics, and Security Chapter 16: Resource s Guid.