Value Stream Management for the Lean Office - 9781138438774

Taylor & Francis

Value Stream Management for the Lean OfficeEight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas\nAuthor(s): Don Tapping, Tom Shuker\nFormat: Hardback\nPublisher: Taylor & Francis Ltd, United Kingdom\nImprint: CRC Press\nISBN-13: 9781138438774, 978-1138438774\nSynopsis\nBring Lean Improvements to the Administrative Areas of Your Organization!\n\nExtending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream [url] popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containi!