Public Services under Reconstruction

Taylor & Francis

The Public Services under ReconstructionClient experiences, professional practices, managerial control\nAuthor(s): Marja Gastelaars\nFormat: Paperback\nPublisher: Taylor & Francis Ltd, United Kingdom\nImprint: Routledge\nISBN-13: 9781138864092, 978-1138864092\nSynopsis\nThis book examines the services in and around the public domain. The author analyses a number of socio-cultural changes that are generally considered relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT. The book particularly addresses the diversity of services. It focuses on the local complexities of their day to day processes of service delivery, and on the diversity of client experiences and professional roles associated with various client relationships. \n\nA practical objective of this book is to encourage its readers to redefine the services they professionally deal with, and move beyond the standard requirements of the New Public Management.