Lean Six Sigma in Service - 9781420078886

CRC Press

Lean Six Sigma in ServiceApplications and Case Studies\nAuthor(s): Sandra L. Furterer\nFormat: Hardback\nPublisher: Taylor & Francis Inc, United States\nImprint: CRC Press Inc\nISBN-13: 9781420078886, 978-1420078886\nSynopsis\nIn real life, data is messy and doesnt always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data, Lean Six Sigma in Service: Applications and Case Studies demonstrates how to integrate a suite of tools to make sense of an unstructured problem and focus on what is critical to customers. \n\nUsing a clean, clear writing style that is not overly technical, the author describes the Six Sigma DMAIC (.