Essentials for the Improvement of Healthcare Using Lean & Six Sigma

Taylor & Francis

Essentials for the Improvement of Healthcare Using Lean & Six Sigma is all about real and immediate quality improvement. Written by D.H. Stamatis, a renowned expert in organizational development and quality, the book addresses concerns that can be ameliorated with minimal government intervention.\n\nDetailing immediate paths for improvement fundamental to primary care, hospitals, and managed care, the book:\n--Introduces much-needed mechanics of change, including transitioning from hierarchical groups to interactive inclusionary teams\n--Focuses on customer satisfaction as a key indicator of quality \n--Explains how Lean and Six Sigma tools can be readily applied to healthcare \n--Spotlights primary care, including how to define and redesign its process and develop better metrics \n--Presents IT applications that will improve billing, documentation, and patient care \n--Examines Malcolm Baldrige National Quality Award criteria as it applies to healthcare \n--Illustrates quality i.