Quality Assurance

CRC Press

Quality AssuranceApplying Methodologies for Launching New Products, Services, and Customer Satisfaction\nAuthor(s): D. H. Stamatis\nFormat: Hardback\nPublisher: Taylor & Francis Inc, United States\nImprint: CRC Press Inc\nISBN-13: 9781498728683, 978-1498728683\nSynopsis\nAlthough regularly introducing new products or services is the lifeblood of most industries, bringing them to market can be fraught with peril. Timing, cost, and quality all play important roles in a successful product launch and avoiding expensive often in more than just dollars recalls and redesigns. Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction details continual improvement (CI), a proven process for avoiding common problems and creating customer satisfaction. \n\nThe book explores the three fundamental approaches required to create a truly CI culture in any organization: a) consistent philosophy of improvement by management, b) receptive organizati.