Keeping Score: Using the Right Metrics to Drive World Class Performance by ...

Name: Keeping Score: Using the Right Metrics to Drive World Class Performance by ...
Brand: Taylor & Francis

Taylor & Francis

In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.\n\nKeeping Score\nUsing the Right Metrics to Drive World Class Performance\nFree UK delivery on this item.\n\nThis brand new item is available with free UK delivery using Royal Mail tracked services.\n\nPlease note: the price advertised is as low as we can go \u2014 we do not accept or respond to offers. We're also unable to acco;