The Call Center Dictionary - 9781578200955

CRC Press

Your company needs a call center to be competitive in the 21st century > Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, > Numbers; 0345 Numbers; 0800 Numbers; 0891 and 0898 Numbers; 1+; 1A2; 1.544 MBPS; 2600 Tone; 30-Day Syndrome; 500 Set; 56 KBPS; 5ESS; 64 KBPS; 700 Service; 800 Portability; 800 Service; 877; 888 Service; 900 Megahertz; 900 Service; 9001; 958; 976; A; AA; AABS; Abandoned Call; Abandoned Call Cost; Above Hold Time; AC Power; AC to DC Converter; AC-DC Ringing; Access Method; Account Code (Voluntary or Enforced); ACD; ACD Application Bridge; ACD Application-Based Call Routing; ACD Call Back Messaging; ACD Caller Directed Call Routing; ACD Conditional Routing; ACD Data Directed Call Routing; ACD-DN; ACD Intelligent Call Processing; ACIS; ACM; Acoustic Coupler;.