Toward Responsible Service Management (Hardback Book)

Name: Toward Responsible Service Management (Hardback Book)
Brand: Emerald Publishing Limited

Emerald Publishing Limited

Explore the forefront of AI and digital transformation in service management with 'Toward Responsible Service Management'. This comprehensive hardback provides actionable insights and real-world case studies for professionals seeking to leverage AI and digital technologies for enhanced service delivery. Understand the challenges and opportunities presented by these advancements and learn how to implement them effectively in your organization. This book is an essential guide for managers, IT professionals, and academics interested in the future of service management. Key takeaways: * Strategies for AI integration in service operations. * The impact of digital transformation on customer experience. * Ethical considerations in AI-driven service management. * Case studies of successful AI and digital transformation initiatives. Product Summary: Toward Responsible Service Management book, AI in service management, digital transformation in business, Hesam Olya, University of Sheffield, hardback edition.