Managing Your Library and its Quality The ISO 9001 Way Balagué Saarti Paperback

Managing Your Library and its QualityThe ISO 9001 Way\nAuthor(s): Nria Balagu, Jarmo Saarti\nFormat: Paperback\nPublisher: Woodhead Publishing Ltd, United Kingdom\nImprint: Chandos Publishing (Oxford) Ltd\nISBN-13: 9781843346548, 978-1843346548\nSynopsis\nThis book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information serv.