Six Key Communication Skills for Records and Information Managers by Neal New,#

Six Key Communication Skills for Records and Information ManagersAuthor(s): Kenneth Laurence Neal\nFormat: Paperback\nPublisher: Woodhead Publishing Ltd, United Kingdom\nImprint: Chandos Publishing (Oxford) Ltd\nISBN-13: 9781843347828, 978-1843347828\nSynopsis\nExcellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. Six Key Communication Skills for Records and Information Managers explores those skills that enable records and information to have a better chance of advancing their programs and their careers. Following an introduction from the author, this book will focus on six key communication skills: be brief, be clear, be receptive, be strategic, be credible and be persuasive. Honing thes.