Developing and Implementing a Performance Measurement System ... - 9781843397328

IWA Publishing

Gain essential knowledge on creating and implementing effective performance measurement systems specifically tailored for water and wastewater utilities. This comprehensive guide, authored by Terrance M. Brueck, provides practical strategies and insights for improving operational efficiency and accountability within utility services. Learn how to establish key performance indicators (KPIs), collect relevant data, and utilize this information to drive better decision-making and service delivery. Essential for utility managers, engineers, and administrators looking to enhance performance and sustainability. This book covers: - Frameworks for performance measurement in water/wastewater sectors - Strategies for data collection and analysis - Implementation best practices - Linking performance to strategic goals - Case studies and examples Developed and Implementing a Performance Measurement System for a Water/Wastewater Utility is a vital resource for professionals seeking to optimize utility operations through robust performance measurement.