Transforming Behaviour - 2nd Edition

Name: Transforming Behaviour - 2nd Edition
Brand: Taylor & Francis

Taylor & Francis

1. Introduction 2. Developing Empathetic Relationships and Working in a Solution-focused way 3. Exploring the Legitimate use of Authority: Roles, Rules, Values, Expectations and Rewards 4. Assertive Interactions and Pro-social Feedback 5. Motivating the Unwilling Client 6. Practical ways of Helping People to Change 7. Taking a Systematic, Pro-social, Collaborative Approach to Problem Solving 8. Responding to Individual Need and Diversity 9. Being a Pro-social Manager: Becoming a Pro-social Organisation 10. Pro-social Modelling in Practice Appendices: Exercises to Develop and Embed Pro-social Modelling in Teams A. Pro-social Audit of the Workplace B. Action Planning Using the Pro-social Audit C. Rewards, Sanctions and Values D. Pro-social Modelling: Assessment of Indicidual Practice E. Working Pro-socially Together: Critical Incident Analysis