Subversive citizens: Power, agency and resistance in by Marian Barnes PAPERBACK

Subversive citizensPower, agency and resistance in public services\nAuthor(s): Marian Barnes, David Prior\nFormat: Paperback\nPublisher: Bristol University Press, United Kingdom\nImprint: Policy Press\nISBN-13: 9781847422071, 978-1847422071\nSynopsis\nMany of the recent reforms in public services in the UK have been driven by the image of the 'responsible citizen' -the service user who does not only have rights to receive services but also has responsibilities for the delivery of policy outcomes. In this way, citizens' everyday conduct is shaped by governmental action, yet there is much evidence that both front-line staff in public services and the people who use them can sometimes act in ways that modify, disrupt or negate intended policy outcomes. \n\n\""Subversive citizens\"" presents a highly original examination of how official policy objectives can be 'subverted' through the actions of staff and [url] discusses the role of public policy in the creation of 'good citizenship', such.