What Customers Like About You: Adding Emotional Value for Service Excellence and

Book DetailsTitle:\nWhat Customers Like About You: Adding Emotional Value for Servic Item Condition:used item in a good conditionAuthor: David Freemantle ISBN 10:1857882067Publisher:Nicholas Brealey Publishing ISBN 13:9781857882063Published On:2004-05-13 SKU:8765-9781857882063Binding:Paperback Language:englishEdition:New Ed List Price:- \nAt cmedia_group we believe that good quality and speed of service is what pleases our customers and according to this we have a product guarantee on all our books.\nAll used books sold by cmedia_group:\n--Will be clean, not soiled or stained.\n--All pages will be present and undamaged.\n--Books will be free of page markings.\n--Some pages may be slightly dog-eared through previous use.\n--The spine may show some creasing through previous use.\n--Ultimately we would never send any book we would not pick up and read ourselves.\nAll new books sold by cmedia_group:\n--Will be completely new and unfolded.\n--Wrapped car.