RRC STEP Note: Quality Management

RRC STEP Notes are concise guides providing a comprehensive overview of the topic. They are an essential reference for practitioners and for learners. \nRRC STEP Note: Quality Management is a guide to the fundamentals of quality management and procedures. It includes a list of useful abbreviations, a glossary of terms and helpful information on a range of quality issues, such as: \""How do you define quality?\""; \""What is total quality management?\""; and \""How can zero defects be achieved?\""It is a handy reference tool for quality practitioners, managers, and those interested in taking on additional responsibilities for quality management at work. As well as learners studying Quality Management or General Business courses.