Smart Service Management : Design Guidelines and Best Practices

Springer Nature Switzerland AG

Master the art of smart service management with this comprehensive guide, offering essential design guidelines and best practices. This book delves into the theoretical foundations of smart services, providing practical methods for their design, implementation architectures, and realization with specific technologies. Explore four detailed use cases demonstrating practical applications and their business impact. The first part establishes a common understanding of terms like smart services and service systems, analyzing existing work and offering insights into adjusting management and business processes for smart service integration. The second part focuses on successful smart service design, covering interdisciplinary teams, strategic partnerships, service systems, and data foundations. The third section details technical reference architectures, including digital twins, Industry 4.0 communication, and data management. Finally, the fourth part explores analytical possibilities such as machine learning and AI, showcasing their role in smart services, with real-world examples from the industrial and mobility sectors developed in cooperation with industry partners. Ideal for industry practitioners in business development, product management, strategy, and development roles seeking to support and manage digital business. Keywords: Smart Service Management, Design Guidelines, Best Practices, Smart Services, Service Systems, Cyber-physical Systems, Industry 4.0, Digital Business, Machine Learning, Artificial Intelligence, Use Cases, Springer Nature Switzerland AG.