Implementing Metrics for IT Service Management : ITSM Library, an Implementation Guide Volume 3

van Haren Publishing

Implementing Metrics for IT Service Management\nby David Smith\nPaperback\nEnglish\n\nDelivery\nUsually delivered in 2\u20133 working days (dispatched today if ordered before 3pm).\n\nBrand new copy from BookCurl \u2013 the UK independent online bookseller.\n\n------------------------------\nBook details\n------------------------------\nAuthor: David Smith\nTitle: Implementing Metrics for IT Service Management\nFormat: Paperback\nLanguage: English\nPublisher: van Haren Publishing\nPublication year: 2008\nISBN-13: 9789087531140\nISBN-10: 9087531141\nRRP: \u00A352.50\n\n------------------------------\nDescription\n------------------------------\n------------------------------\nWhy buy from BookCurl?\n------------------------------\n\u2022 99.9% positive eBay feedback\n\u2022 All items brand new\n\u2022 Free tracked UK delivery\n\u2022 Independent UK bookseller with millions of titles\n\u2022 Secure packaging for safe delivery\n\u2022 Friendly support and recommendations\n\nBookCurl \u2.