Delivering Fantastic Customer Experience
Taylor & Francis
This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers. > \nIf you don\u2019t offer great customer experience, your main competitors will take away 50% of your business. Period.
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