Call Center Dictionary - 3rd Edition

Name: Call Center Dictionary - 3rd Edition
Brand: CRC Press

CRC Press

Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. > Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, > Numbers; 0345 Numbers; 0800 Numbers; 0891 and 0898 Numbers; 1+; 1A2; 1.544 MBPS; 2600 Tone; 30-Day Syndrome; 500 Set; 56 KBPS; 5ESS; 64 KBPS; 700 Service; 800 Portability; 800 Service; 877; 888 Service; 900 Megahertz; 900 Service; 9001; 958; 976; A; AA; AABS; Abandoned Call; Abandoned Call Cost; Above Hold Time; AC Power; AC to DC Converter; AC-DC Ringing; Access Method; Account Code (Voluntary or Enf.